Appointments are preferred. Walk-Ins are welcome per basis. We ask that you arrive 10 minutes prior to your first treatment. This allows you ample time to check-in, complete a short health intake form and then prepare for your treatment. We are interested in understanding your goals and want to take the appropriate time. Credit card information is required to make an appointment. This is to ensure you are serious and will be attending your appointment. Your card will NOT be charged unless you miss your appointment.
We value your business and appreciate your cooperation with our cancellation policy. Please respect our scheduling by keeping appointments whenever possible and providing a minimum of 24 hour notice when canceling or rescheduling appointments. Because your services are guaranteed reservations reserved for you, full payment is required.
In the event that you unable to keep your scheduled appointment, please contact us by phone 713-962-3693 at least 24 hours prior to your scheduled appointment. If you do not reach us, leave a message on our voicemail. If we do not hear from you and you do not keep your appointment all clients will be subject to $25 charge and/or forfeit of that session.
Out of respect of FaceUp clients please arrive prior to your scheduled treatment. Arriving late will simply limit the time for your treatment. Your treatment will end on time so that the next client is not delayed. You will also be expected to pay the full amount of what would have been your treatment time should you arrive late to your appointment. In the case that we are running late, you will receive your full scheduled treatment time.
We do not accept exchanges, returns or refunds. If you have any questions about our service, results and expectations please ask before you schedule. We will always discuss during your consultation. Typically a series of treatments are required before you can see results. For best results we recommend 4-8 sessions every 4 weeks. At FaceUp of The Woodlands we have experienced great results and will be happy to provide you with testimonials from our clients. Keep in mind that good results are anticipated but there will be no guarantee or warranty as to actual results.